Vikki Mercer Massey

In her 18 years at the University of Tennessee Health Science Center in Memphis, TN, Vikki Massey has served in six different positions, all with a singular focus on providing a superior customer experience for faculty, staff, students, and patients. As Deputy Chief Information Officer, Vikki now is a principal IT strategist who leads her IT department’s four customer-facing teams that identify, implement, support, and continuously improve dozens of products and services. While she loves the challenge and excitement of new technology, the relationships with her team and customers and the collaboration to create something better are what really energizes her.

Vikki and her husband Steven, have two sons, Nikolas, 12, and Spencer, 8. In her spare time (what is that!), she enjoys cooking and learning to play the violin. A North Carolina native, Vikki is a proud alum of UNC-Chapel Hill and an avid fan of Tar Heel athletics.

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