Fine Tuning Service with Routine Service and Artifact Reviews

While we all practice service management, identifying and equipping the service level manager, who serves as the proud parent of the services we provide, is often challenging and evades even the most disciplined ITSM team. We have begun a process of IT Service reviews where we select our most critical services in conduct a service […]

Adopting ITIL with TeamDynamix

UTHSC Information Technology Services spent several months preparing both its staff and the campus to adopt ITIL IT service management (ITSM) processes and TeamDynamix. This included ITIL training, an extensive organizational change campaign to migrate from another ITSM tool to TDX, and deployment of both existing and new service management processes. We would like to […]

Creating a Knowledge Management Hub Using TeamDynamix

This session describes the implementation of a new Knowledge Management Program at Tarrant County College, and how TDX is the hub of for the program. We will discuss the challenges overcome, best practices learned, the benefits received, and how the College’s use of TDX enabled the discovery, storage, sharing, accessibility, and preservation of knowledge. Additionally, […]