Archives

Ticketing Workflow with iPaaS

We have developed an iPaaS flow that can be called from a workflow step in any of our ticketing applications to automatically move a ticket from one application to another without the the user needing to have access to both apps. This is an improvement over previous approaches because one iPaaS flow can handle it […]

Improving Client Experience leveraging iPaaS

This session will expand the possible uses of iPaaS beyond only being used as an integration platform between systems, to using iPaaS as a tool to enhance overall customer experience. Topics we will cover include: leveraging iPaaS and workflow together for better communication through email, requests for additional information with forms, and SMS with Twilio. […]